Privacy Policy TMB77 –
Our Member Data Protection

Welcome to the TMB77 Privacy Policy. This document is an honest and transparent explanation of how the tmb77 platform handles your personal information — from the moment you first register an account through every subsequent interaction you have on our platform.

TMB77 is an online entertainment platform operating under a valid international licence. As part of our operations, we need to collect and process certain member personal data to ensure services are delivered smoothly, securely, and in compliance with relevant legal requirements.

This Privacy Policy applies to all users of the tmb77 platform, including website visitors, registered members, and any individual who interacts with tmb77 services via mobile app, live chat, or other communication channels. By using the tmb77 platform, you acknowledge that you have read and understood this Privacy Policy.

We operate on the principle that your personal data belongs to you — not us. We only borrow your permission to use that data for clearly stated purposes, and you have the right to withdraw that permission at any time in accordance with the rights set out in this document.

Every piece of data we collect has a clear and legitimate purpose. TMB77 uses member personal information for the following purposes:

• Account Management: Creating, maintaining, and protecting your account on the tmb77 platform, including login verification and account recovery when required.
• Transaction Processing: Processing all deposits and withdrawals quickly and securely, and maintaining accurate financial records in line with regulatory requirements.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and any security threats to the platform and member accounts.
• Customer Support: Assisting you with any enquiries, complaints, or technical issues through tmb77's customer support channels, available 24 hours a day.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to tmb77's platform operations, including AML and KYC requirements.
• Experience Personalisation: Personalising content, promotions, and game recommendations based on your preferences and playing habits to deliver a more relevant experience.
• Platform Communications: Sending important account-related notifications, promotions you have opted into, and platform policy updates via email or in-platform notifications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate early intervention when needed.

TMB77 will not use your personal data for any purpose other than those stated above without first obtaining your consent.

TMB77 has never sold or rented member personal data to any third party. However, there are limited situations where we need to share certain information with trusted parties, and this is done under strict controls:

• Payment Service Providers: Required financial information is shared with approved payment service providers such as FPX, Touch 'n Go, and registered banks solely for processing your transactions.
• Game Providers: Minimum required game data is shared with third-party game providers integrated with the tmb77 platform to ensure smooth game functionality.
• Legal Authorities: TMB77 will disclose information to the relevant authorities when required to do so by law, court order, or in the course of a legitimate financial crime investigation.
• Technical Service Providers: Selected cloud infrastructure providers, cybersecurity services, and analytics platforms may process your data as part of the technical services they provide to tmb77, subject to strict confidentiality agreements.

Protecting member personal data is one of the most significant investments we make at tmb77. Our platform is equipped with multiple layers of security designed to defend against modern cyber threats:

• 256-bit SSL Encryption: All data transmitted between your device and tmb77's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
• Two-Factor Authentication (2FA): tmb77 members can activate the 2FA feature to add an extra layer of security to the login process. This ensures only you can access your account, even if your password is compromised.
• 24/7 Monitoring: The tmb77 security monitoring system operates at all times to detect and respond to any suspicious member account activity in real time.
• Secure Password Storage: Member passwords are stored in hashed form using modern cryptographic algorithms. This means that even if our servers were compromised, your original password cannot be recovered.
• Regular Security Audits: TMB77 conducts regular penetration testing and security audits by independent cybersecurity experts to identify and patch any system vulnerabilities.
• Internal Access Management: Access to member data among tmb77 staff is restricted on a need-to-know basis. All access is logged and strictly monitored.

TMB77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the tmb77 platform and your overall gaming experience.

As a tmb77 member, you have certain rights regarding your personal data that we take seriously. Here are the rights you hold:

TMB77 only retains member personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: As long as your account remains active on tmb77, we retain all data related to your account and activity on the platform.
• After Account Closure: When an account is closed, we retain your personal data for a minimum of 5 years to fulfil our anti-money laundering compliance obligations and financial audit requirements.
• Financial Records: Financial transaction records are retained for a minimum of 7 years in accordance with applicable financial legislation requirements.
• Communication Log: Customer support interaction logs are retained for 3 years for dispute resolution and service improvement purposes.
• Automatic Deletion: Data that has passed the defined retention period will be automatically deleted or anonymised by the tmb77 system.

When personal data is no longer needed, we ensure it is securely deleted using methods that prevent it from being recovered or accessed again by any party.

TMB77 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via in-platform notifications or email to the registered address, at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the latest version of our Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the tmb77 platform after any changes to this Privacy Policy take effect will be considered acceptance of the updated terms. If you disagree with any changes, please stop using the platform and contact us to close your account.

If you have any enquiries, concerns, or wish to exercise your rights in relation to this Privacy Policy, the tmb77 team is ready to assist you through the following channels:

• Live Chat: The fastest channel — available 24/7 directly within the tmb77 platform.
• Support Email: [email protected] — we aim to respond to all privacy-related enquiries within 24 hours.
• Official Complaints: For privacy complaints requiring immediate attention, include "PRIVACY COMPLAINT" in your message subject line so it can be handled as a priority.